Juicy Made Return and Refund Policy
General Policy
All sales are final. Unless otherwise specified, we do not accept returns, refunds, or exchanges under any circumstances. By placing an order, customers acknowledge that they have thoroughly reviewed the product details and agree to the terms of this policy in full.
Product Packaging Disclaimer
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Minor damage to external packaging (including but not limited to dents, stains, or missing labels) during shipping is considered normal.
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Due to international shipping requirements, some items may be delivered with alternative protective packaging.
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Packaging condition is not valid grounds for returns/exchanges. We assume no liability for packaging-related issues.
Defective Product Guidelines
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Exchanges are only considered for severe product damage or missing essential components.
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Claims must be filed within 24 hours of delivery, accompanied by complete unboxing video evidence. Late submissions void eligibility.
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Color variations, minor scratches, or slight part deformities fall within acceptable manufacturing tolerances.
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Approval of exchanges requires a third-party inspection report and is subject to our sole discretion.
Pre-order Terms
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All pre-order sales are final—no returns or exchanges permitted.
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Delivery timelines may adjust due to unforeseen circumstances; customers waive all compensation rights.
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Failure to collect items within 72 hours of arrival resulting in damage is the customer’s responsibility.
Exchange Conditions
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Products must be unopened (original seals/stickers intact).
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All included materials (manuals, certificates, tags, free gifts, and packaging fillers) must remain complete.
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Full unboxing video proof is mandatory to confirm defects are not user-induced.
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Exchanges are inventory-dependent; identical replacements are not guaranteed.
Additional Disclaimers
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Product images are for reference only; actual specifications are binding upon shipment.
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We reserve the right to modify policy terms without prior notice.
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All disputes will be resolved based solely on our internal records.
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Customers assume all risks related to regional import regulations.
Supplementary Clause
Items purchased during promotions automatically forfeit return/exchange eligibility. Clearance, display, or mystery box items are sold "as-is," waiving all after-sale protections.